Last updated: 29 September 2022
The Product Cloud is not intended for children, and we do not knowingly collect or save any information from children under the age of 13.
For residents of the State of California, please click here to find out more about your rights under the California Consumer Privacy Act of 2018 (the “CCPA”).
Use of the EVRYTHNG Product Cloud
If you choose to process personal data through the EVRYTHNG Product Cloud, you agree to comply with all applicable data protection legislation. By processing personal data through the EVRYTHNG Product Cloud, you agree to the terms of the Data Processing Agreement available at https://evrythng.com/data-processing-agreement.
You agree that EVRYTHNG shall have the right to collect and analyse data and other information relating to the provision, use and performance of various aspects of the Product Cloud Services and related systems and technologies. EVRYTHNG will be free to (i) use such information and data to enhance its services and for other development, diagnostic and corrective purposes in connection with its services, and (ii) maintain anonymised data, which is obtained in the course of performing services, in EVRYTHNG’s databases for continuous product enhancement, validation of its professional norms and standards development, and for benchmarking and industry standards, provided that (i) such data will only be used or disclosed in an aggregated or other de-identified form (not capable of identifying any individual), and (ii) EVRYTHNG will ensure that where such data is derived from a customer or subscriber’s data, neither customer, subscriber nor any specific transaction or event will be identifiable from any such data or information.
How and why we collect and use personal data
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes your first name and last name.
- Contact Data includes your email address.
- Technical Data includes data related to the device/browser, IP address and on-site/app activities to measure and report statistics about user interactions on the Site.
- Usage Data includes the pages and functionality that you have accessed through your use of the Product Cloud
- Marketing and Communications Data includes your communication preferences in receiving marketing emails, product announcements, newsletter and industry news communications and one to one communication.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How is your personal data collected?
- Information you voluntarily provide
If you contact us (by email or through our website), we may keep a record of that correspondence. We may delete your personal data automatically after 24 months of inactivity (e.g. when you do access the Product Cloud or related webpages such as our documentation hub).
- EVRYTHNG registration and customer support
In order to access the Product Cloud we will need to capture your name and email address. In addition to this if you contact EVRYTHNG for customer support then you may provide us with additional information (personal and contact information such as name, company name, position/title, email address, telephone number) to help us support you with your query.
We use information-gathering tools, such as cookies, to collect information as you navigate our Product Cloud and Services. Through such tools, we receive and store information about how you use our websites and Services. For example, we receive information that your browser or device sends to our servers whenever you visit an EVRYTHNG website. Your browser or device may tell us your internet protocol (IP) address used to connect your computer to the Internet, computer and connection information such as browser type, version, language and time zone settings, browser plug-in types, operating system, and type of device you are using. When you visit an EVRYTHNG website, your browser may also tell us information such as the actions you take on our website, the page that led you to our website. Our servers collect similar information when you are logged into our Product Cloud and interact with the Services available there.
The information we receive through cookies and similar technologies may be associated with you, depending on the website or Services you are using. In addition, third parties may be able to collect information about your online activities when you use our websites or Services using cookies or other technologies. We use first-party and third-party cookies, web beacons, and similar technologies in accordance with the information and options that may be provided to you when those technologies are used.
For more information about the types of cookies we use and managing cookies, please see Your rights in respect of your personal data below.
If you report a problem with the Product Cloud and/or any services, we may keep that information for two years in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management. We will not use it for marketing purposes.
- Information we collect about you and your device
When you use the Product Cloud, we may use technology such as that provided by Google Analytics and Heap Analytics to collect information about your interactions. You can find more information about Google Analytics here and Heap Analytics here. In essence, both of these services Google Analytics enables us to analyse how you and others interact with our Product Cloud.
The information we collect may include:
- Your IP address;
- The type of browser you use (e.g. Chrome or Safari);
- The number of sessions per browser on each device;
- The type of device (e.g. Samsung) and operating system (e.g. Android) you are using;
- Referrer information;
- Time zone;
- User preferences; and
- Which features you accessed
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Generally, we do not rely on consent as a lawful basis for processing your personal data, although we will get your consent before sending any marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time using the contact details below. If you withdraw your consent, this will not affect the lawfulness of any processing carried out by us using your consent before such withdrawal.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific lawful basis we are relying on to process your personal data where more than one ground has been set out in the table below.
TYPE OF DATA
BASIS FOR PROCESSING
To register you as a new user
Performance of a contract with you.
To manage our relationship with you which will include:
(b) Sending you requested marketing materials
(c) Sending you Newsletters or Campaign marketing materials
· Performance of a contract with you
· Necessary to comply with a legal obligation
· Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
For (b) and (c) based on consent
To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
· Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
· Necessary to comply with a legal obligation
To use data analytics to improve our Product Cloud, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Product Cloud updated and relevant, to develop our business and to inform our product and marketing strategies)
To contact you
If requested by you for services such as our Product Cloud status alerts (https://status.evrythng.com)
Based on consent
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Consent means processing your personal data with your express consent.
This is who we share your information with
We work with analytics providers, and we may receive information about you from them. Below is a non-exhaustive list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.
NAME OF THIRD PARTY
WHY WE WORK WITH THEM
To monitor Website performance & user experience. All information shared with google analytics is anonymised
Google Tag Manager
To monitor Website performance & user experience. All information shared with google tag manager is anonymised
To manage marketing information, distribution of emails and newsletters.
Tracking of interactions with leads and customers
To create analytics reports and charts based on the data as part of the Product Cloud Services
Amazon Web Services
To host our services
Google Cloud Platform
To host machine learning services
To service user authentication where a customer requires it
To host our services in China [not used to process the data of any users based outside of China]
To service user authentication where a customer requires it
For primary data storage
EVRYTHNG service desk for customer support
To monitor Website performance & user experience. All information shared with Heap is anonymised
In addition, we may disclose personal data if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on EVRYTHNG, (2) protect and defend the rights or property of EVRYTHNG or the users of the Site, or (3) act under exigent circumstances to protect the safety of the public or users of the Site.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Some parties to which we provide your personal data are outside the EEA, United Kingdom, or Switzerland, so their processing of your personal data will involve a transfer of data outside the EEA, United Kingdom, or Switzerland.
Whenever we transfer your personal data out of the EEA, United Kingdom, or Switzerland, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
- Where we use providers outside the EEA, United Kingdom, or Switzerland, we may transfer data to them if they have entered into a contract with us which incorporates the European Commission’s Standard Contractual Clauses, as and to the extent applicable, modified by the United Kingdom’s International Data Transfer Addendum to the EU Commission Standard Contractual Clauses.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data outside of the EEA, United Kingdom, or Switzerland.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Links to third-party sites
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your legal rights
We think it is important that you are able to control your personal data.
If you want to stop using the Product Cloud and the services, you may do so. If you do, you may also want to remove any cookies that we have placed on any device used to access the Product Cloud and the services.
EEA, United Kingdom, and Switzerland
The law gives you the right to request a copy of the personal data we hold about you. We may require you to prove your identity. We will supply, correct or delete personal data about you on our files. In addition, you may request rectification or erasure of personal data as well as the restriction of processing of your personal data. We will comply with your requests in accordance with the applicable law.
You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the United Kingdom’s supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.